Privacy Policy

Privacy Policy

Last Updated: 17 September 2026

At Nutristar, accessible through www.nutristar.co.in, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Nutristar collects, uses, stores, shares and protects personal data when you visit our website, purchase our products, contact us, communicate with us through WhatsApp, email or telephone, submit an enquiry, or otherwise interact with our services.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Nutristar, we may collect the following information:

Personal and Contact Information

  • Name

  • Mobile number

  • Email address

  • Billing address

  • Shipping or delivery address

  • City, State and PIN code

  • Country, where applicable

Order and Transaction Information

When you place an order, we may collect or process information relating to:

  • Products ordered

  • Quantity

  • Order value

  • Billing and shipping details

  • Payment status

  • Transaction or payment reference number

  • Refund or cancellation information

  • Delivery and tracking information

  • Previous orders and customer service history

Payments made through our website may be processed by third-party payment service providers such as Razorpay or other payment providers made available through our online store.

Nutristar does not ordinarily receive or store your complete debit card, credit card, UPI PIN or other sensitive payment authentication credentials. Such information is processed by the relevant payment provider according to its own security and privacy practices.

Enquiry and Communication Information

When you contact us through our website, telephone, WhatsApp, email or another communication channel, we may collect information such as:

  • Name

  • Mobile number

  • Email address

  • Delivery city or location

  • Product requirement

  • Quantity required

  • Business or bulk-order requirements

  • Messages, enquiries and customer-support communications

Website and Technical Information

When you visit our website, certain technical information may automatically be collected through Shopify, cookies and similar technologies, such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website pages visited

  • Approximate location derived from technical information

  • Referring website or source

  • Shopping-cart activity

  • Session information

  • Cookie identifiers

This information may be used for website functionality, security, analytics, fraud prevention and improving our services.

2. Why We Use Your Personal Information

We may use personal information for purposes including:

Processing and Fulfilling Orders

To:

  • Confirm your order

  • Process payments

  • Prepare and dispatch products

  • Arrange shipping and delivery

  • Send order and tracking updates

  • Handle cancellations, exchanges, returns and refunds

Customer Support

To:

  • Respond to product enquiries

  • Answer questions about orders

  • Provide pre-sale and after-sale support

  • Assist with size, product or delivery queries

  • Resolve complaints or service issues

Bulk, Commercial and Custom Orders

If you contact Nutristar regarding bulk, wholesale, hotel, restaurant, catering, institutional, export, OEM, private-label or customised requirements, we may use the information provided to prepare quotations, communicate specifications and fulfil your requirements.

Website Operation and Improvement

We may use information to:

  • Operate and maintain our website

  • Improve website performance and usability

  • Understand how visitors use our website

  • Improve our products and customer experience

  • Diagnose technical problems

  • Prevent misuse and fraudulent activity

Marketing Communications

Where permitted by law or where you have provided the appropriate consent, we may contact you regarding:

  • New products

  • Offers and promotions

  • Product updates

  • Relevant Nutristar information

Marketing communications may be sent through channels such as email, SMS, telephone or WhatsApp, depending on the contact information and permissions provided by you.

You may request to stop receiving promotional communications at any time.

Transactional communications relating to an existing order, payment, delivery, service request or customer-support matter may still be sent where necessary.

3. Consent and Withdrawal of Consent

Where we rely on your consent to process personal data, you may withdraw that consent.

You can contact Nutristar using the contact details provided in this Privacy Policy to request withdrawal of consent for a particular activity.

Withdrawal of consent will not affect processing already carried out before the withdrawal.

We may also need to retain or process certain information where required for completing an existing transaction, complying with applicable law, resolving disputes, preventing fraud, maintaining financial or tax records, or establishing or defending legal claims.

4. Sharing of Personal Information

Nutristar does not sell your personal information.

We may share personal information where reasonably necessary with service providers that help us operate our business, including:

Ecommerce and Website Providers

Our online store may use services provided by Shopify and related technology providers to operate our ecommerce website.

Payment Providers

Payment and transaction information may be shared with payment gateways and financial service providers, including Razorpay, banks, UPI networks or other payment processors selected at checkout.

Courier and Logistics Providers

Information required to fulfil your order may be shared with:

  • Courier companies

  • Logistics providers

  • Transport providers

  • Shipping aggregators

  • International courier companies where applicable

This may include your name, telephone number, address, PIN code and order-related information necessary for delivery.

Technology and Communication Providers

We may use service providers for services such as:

  • Website hosting

  • Customer support

  • WhatsApp communication

  • Email and SMS communication

  • Analytics

  • Security

  • Fraud prevention

  • Customer relationship management

  • Website functionality

Only the information reasonably required to provide the relevant service should be shared with such providers.

Government or Legal Authorities

We may disclose information where required by law, court order, government authority, regulatory requirement or lawful investigation.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

  • Keeping items in your shopping cart

  • Remembering website preferences

  • Maintaining website sessions

  • Enabling checkout functionality

  • Website security

  • Understanding website usage

  • Measuring website performance

  • Analytics

  • Advertising or marketing measurement, where applicable

Some cookies are necessary for the website to function properly.

Other cookies or tracking technologies may be provided by third-party services used by Nutristar.

Depending on your browser and the privacy controls available through our website, you may be able to manage or disable certain cookies.

Disabling essential cookies may affect the functionality of the website or checkout.

6. Contact Forms and Security Services

Our website may use third-party tools to protect forms and the website against spam, bots, abuse and fraudulent activity.

For example, certain Nutristar website forms are protected using hCaptcha. Information processed through such services may be subject to the relevant provider's privacy policy and terms.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required under applicable law.

Different categories of information may be retained for different periods.

For example, certain order, invoice, payment, taxation and accounting records may need to be retained to satisfy legal, accounting, taxation, warranty, fraud-prevention or dispute-resolution requirements.

When personal information is no longer required for its intended purpose and there is no legal requirement for us to retain it, we may delete, anonymise or otherwise securely dispose of it.

8. Data Security

Nutristar takes reasonable steps to protect personal information against:

  • Unauthorised access

  • Unauthorised disclosure

  • Misuse

  • Alteration

  • Loss

  • Destruction

We use appropriate administrative, technical and organisational safeguards depending on the nature of the information and services involved.

Our ecommerce website and payments also rely on security measures provided by Shopify, payment processors and other technology providers.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Customers should also protect their account credentials, passwords, OTPs and payment information and should not share such information with unauthorised persons.

9. Your Privacy Rights

Subject to applicable law, you may have the right to request information regarding the processing of your personal data and to request:

  • Access to information regarding your personal data and its processing

  • Correction of inaccurate or misleading personal data

  • Completion of incomplete personal data

  • Updating of outdated personal data

  • Erasure of personal data where applicable

  • Withdrawal of consent where processing is based on consent

  • Grievance redressal regarding the handling of your personal information

Certain requests may be subject to legal or regulatory requirements that require us to retain particular information.

To exercise your privacy rights, contact us using the details provided below.

We may take reasonable steps to verify your identity before processing a privacy-related request.

10. Grievance Redressal and Privacy Contact

If you have a question, concern, complaint or request relating to your personal information or this Privacy Policy, you may contact Nutristar at:

Nutristar
Nutristar House
Begum Bazar
Hyderabad, Telangana – 500012
India

Email: nutristar.india@gmail.com
Call / WhatsApp: +91 9985169119
Website: www.nutristar.co.in

Please provide sufficient information for us to understand and respond to your request.

We will endeavour to address privacy-related grievances within the time period required under applicable law.

11. Children's Personal Data

Our products and website are primarily intended for adults purchasing cookware, kitchenware, hotelware and related products.

We do not knowingly seek to collect personal data from children for behavioural tracking, targeted advertising or similar purposes.

Where processing of a child's personal data requires parental or guardian consent under applicable law, appropriate consent and verification requirements will apply.

If you believe that a child has provided personal information to us improperly, please contact us.

12. International Orders and Data Transfers

Nutristar accepts certain international orders.

Where an international order is placed, information such as the customer's name, contact information, shipping address and order information may need to be shared with international courier providers, logistics companies, customs authorities, payment providers or other parties necessary to process and deliver the shipment.

Some of our technology or service providers may also process or store information using infrastructure located outside India.

Any such processing will be handled subject to applicable data-protection requirements.

13. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Nutristar is not responsible for the privacy practices of websites or services that we do not operate.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

14. Compliance With Applicable Data Protection Laws

Nutristar intends to handle personal data in accordance with applicable Indian privacy and data-protection requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules and notifications as they become effective.

Our practices and this Privacy Policy may be updated from time to time to reflect changes in applicable law, technology, our services or our business operations.

15. Changes to This Privacy Policy

Nutristar may update this Privacy Policy periodically.

Whenever material changes are made, the revised policy will be published on this page with an updated “Last Updated” date.

We encourage users to review this Privacy Policy periodically to stay informed about how we handle personal information.

16. Contact Nutristar

For privacy questions, customer service or data-related requests:

Nutristar
Nutristar House
Begum Bazar, Hyderabad
Telangana – 500012, India

Email: nutristar.india@gmail.com
Call / WhatsApp: +91 9985169119
Website: www.nutristar.co.in