FAQ

Frequently Asked Questions

Find answers to common questions about Nutristar orders, delivery, international shipping, bulk purchases, cookware materials, product care and maintenance.

Ordering & Shipping

1. Do you offer free delivery across India?

Yes. Nutristar offers free standard delivery across India for all orders placed directly through our website.

Certain heavy, bulk, hotel, restaurant and catering products that are handled directly through WhatsApp or phone are quoted separately, including any applicable freight or transportation arrangements.

2. How long does delivery take within India?

Most in-stock orders are packed and dispatched on the same day or by the following morning after the order is confirmed.

Domestic orders are typically delivered within 4–6 days after dispatch, depending on the destination, courier serviceability, public holidays and other logistics conditions.

After your order is dispatched, Nutristar sends a WhatsApp message containing the tracking ID and courier details.

3. Do you offer international shipping?

Yes. Nutristar offers international shipping to destinations including the USA, Canada, United Kingdom, Australia and UAE, as well as other countries subject to courier serviceability.

International shipping charges depend on the destination, package dimensions, actual or volumetric weight and courier service.

International orders are generally delivered within approximately 6–10 days after dispatch, subject to customs clearance and local delivery conditions.

Any applicable customs duties, import taxes or clearance charges imposed by the destination country are the responsibility of the recipient.

4. How are heavy, bulk and commercial orders handled?

Nutristar supplies cookware and kitchenware for restaurants, hotels, caterers, commercial kitchens and bulk buyers.

Certain heavy, oversized or bulk products may not display a price or be available for direct checkout on the website.

For these products, please contact the Nutristar team through WhatsApp or phone at +91 9652264202.

Our team will assist you with product selection, quantity, pricing and delivery or freight arrangements before the order is confirmed.

Product & Material Care

5. Why do brass and copper products change colour?

Copper and brass naturally change colour over time when exposed to air, moisture and regular use. This process is called oxidation or tarnishing and is a normal characteristic of these metals.

Copper may gradually develop darker brown tones and, over longer periods, a natural patina. Brass may also darken or develop surface tarnish depending on handling, storage and environmental conditions.

This natural colour change does not necessarily indicate rust or poor product quality.

Regular cleaning and thorough drying can help maintain the original appearance and shine.

6. How should I use a copper water bottle?

Fill the copper bottle with clean drinking water and use it as a reusable water-storage bottle.

Wash the bottle regularly with mild dishwashing liquid and a soft sponge. Rinse thoroughly and allow it to dry properly.

Copper naturally develops tarnish over time. This is normal and can be cleaned using a suitable copper cleaner or a traditional lemon-and-salt cleaning method where appropriate.

Avoid storing acidic drinks, juices, carbonated beverages or other liquids unless the product instructions specifically state that they are suitable.

7. What are the advantages of brass vessels?

Brass utensils have been traditionally used in Indian kitchens for cooking, serving and dining.

Brass is valued for its:

  • Durability

  • Distinctive traditional appearance

  • Reusability

  • Suitability for many traditional kitchen applications

  • Timeless appeal for cooking and serving

For brass cookware with a tin or Kalai lining, always follow the specific care and usage instructions for the product.

8. How should I clean brass and copper vessels?

For regular cleaning, wash brass and copper products using mild dishwashing liquid and a soft sponge.

For tarnish on suitable uncoated brass or copper surfaces, a suitable metal cleaner or a traditional lemon-and-salt method may be used.

After cleaning:

  • Rinse thoroughly

  • Dry immediately

  • Avoid prolonged moisture

  • Store in a clean, dry place

  • Avoid harsh or abrasive scrubbers that may scratch the surface

For Kalai/tin-lined cookware, avoid abrasive cleaning methods that may damage the lining.

9. How should I clean a Biryani Handi?

Allow the handi to cool before washing.

Use mild dishwashing liquid, warm water and a soft sponge or suitable cleaning pad depending on the material and finish.

For food residue, soaking the handi briefly in warm water can make cleaning easier.

Avoid unnecessarily harsh abrasives, particularly on polished surfaces, non-stick finishes or lined cookware.

After washing, rinse thoroughly and dry the handi before storing it.

Always follow any material-specific care instructions provided with the product.

10. Why can handmade brass and copper products have slight variations?

Many Nutristar brass and copper products are traditionally handcrafted or hand-finished.

Because of the manufacturing and finishing process, slight variations in:

  • Shape

  • Surface texture

  • Hammering

  • Finish

  • Colour

  • Polishing

may occur from one piece to another.

These small variations are a natural characteristic of handcrafted metalware and can make each piece slightly unique.

However, if your product arrives with significant damage, deep dents or another issue that affects its intended use, please contact the Nutristar team for assistance.

11. How should water be stored in a copper bottle or vessel?

Use only clean drinking water and keep the bottle or vessel covered when appropriate.

Clean it regularly and dry it properly between uses.

Avoid storing acidic beverages, fruit juices or other liquids unless the specific product is designed for them.

A copper bottle or vessel should not be treated as a substitute for proper water purification or filtration.

12. Does water stored in a copper vessel taste different?

Taste may vary depending on the water quality, condition of the vessel and individual preference.

Some people may notice a slight metallic taste, while others may notice little or no difference.

Keep the copper vessel clean and use it only with clean drinking water.

13. Can copper bottles be refrigerated or used for hot water?

Copper bottles can generally be used for storing normal or cool drinking water.

Avoid placing copper bottles in a freezer.

We also recommend avoiding boiling-hot water unless the specific product instructions state that the bottle or vessel is suitable for hot liquids.

Always follow the care and usage instructions provided for the individual product.

Still Need Help?

If you cannot find the answer you are looking for, the Nutristar team is happy to assist.

Call / WhatsApp: +91 9652264202

For questions regarding an existing order, please keep your order number ready so our team can assist you faster.