Nutristar Return, Exchange & Refund Policy

At Nutristar, we value the craftsmanship, quality and authenticity of every product we offer.

Many of our brass, copper and traditional metal products are handcrafted or hand-finished. Because of this, minor variations in colour, texture, hammering, polishing or finish may occur from one piece to another. These natural variations are not normally considered defects.

This does not affect your rights if a product is damaged, defective, incorrect or materially different from the product ordered.

Please read the following policy before requesting a return, exchange or refund.

1. Unboxing Video

We strongly recommend recording a clear, continuous and unedited unboxing video when opening your Nutristar order.

For claims involving:

• Transit damage

• Missing items

• Incorrect products

• Visible damage on arrival

the video should ideally show:

• The sealed outer package before opening

• The shipping label

• The complete unboxing process

• The product and any damage or discrepancy clearly

An unboxing video helps us investigate and resolve transit-related claims quickly.

If a video is unavailable, please contact Nutristar with all other available evidence, including clear photographs and order details. Claims will be reviewed based on the available information and applicable consumer rights.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged during delivery

• Defective

• Incorrect

• Missing an item or component

• Materially different from the product ordered or described

please contact Nutristar within 48 hours of delivery.

Please provide:

• Order number

• Clear photographs

• Unboxing video where available

• Description of the issue

After verification, Nutristar will provide an appropriate resolution, which may include:

• Replacement

• Exchange

• Refund

For approved claims where Nutristar supplied a damaged, defective or incorrect product, the customer will not be charged for the return shipping arranged or approved by Nutristar.

3. Returns for Other Reasons

Eligible products may be requested for return or exchange within 7 days of delivery.

For a return to be eligible:

• The product must be unused

• The product must be undamaged

• The product must be in its original condition

• Original packaging, accessories and invoice should be retained

• The return must be approved by Nutristar before the product is sent back

Customers are requested to contact Nutristar before returning any item.

Where the return is requested for a reason other than a damaged, defective or incorrect product, return shipping or transportation costs may be borne by the customer.

4. Non-Returnable Products

The following products are generally not eligible for return or exchange unless they arrive damaged, defective or materially different from the order:

• Customized or made-to-order products

• Products manufactured to customer specifications

• Clearance items specifically marked as final sale

• Products that have been used, altered or damaged after delivery

• Products returned without their original components or accessories

Certain heavy, bulk, hotel, restaurant and catering orders may have separate return or cancellation terms agreed with the customer before the order is confirmed.

5. Handmade Product Variations

Minor variations in handcrafted or hand-finished products may occur in:

• Colour

• Polish

• Hammering

• Surface texture

• Finish

• Shape or dimensions within reasonable manufacturing tolerances

Such minor variations are a natural characteristic of handcrafted metalware and are not normally treated as manufacturing defects.

However, significant dents, cracks, breakage, incorrect products or defects affecting normal use should be reported to Nutristar.

6. Refund Process

Once an approved return is received, Nutristar will inspect the product.

If the return is approved after inspection, the refund will be processed to the original payment method wherever possible.

Refund processing by Nutristar generally takes 5–7 working days after approval. Your bank, card issuer or payment provider may require additional time for the amount to appear in your account.

For Cash on Delivery orders, Nutristar may request appropriate bank or payment details to process an approved refund.

7. Return Shipping

For approved claims involving a damaged, defective or incorrect product, Nutristar will arrange or approve the return process wherever service is available.

If reverse pickup is unavailable at the customer's PIN code, Nutristar will provide instructions on how the approved return should be sent.

For eligible customer-requested returns that are not due to a Nutristar error or product defect, return shipping costs may be the customer's responsibility.

Please do not send a product back without first contacting Nutristar.

8. Order Refusal & Incorrect Address

Customers are responsible for providing an accurate and complete delivery address and contact information.

If an order is returned because of:

• An incorrect or incomplete address

• Repeated unsuccessful delivery attempts

• Customer refusal without a valid product-related reason

additional shipping or re-delivery charges may apply.

This does not affect claims involving damaged, defective, incorrect or misdescribed products.

9. Return Abuse or Misuse

Nutristar reserves the right to review return requests where there is evidence of misuse, fraudulent claims, repeated abuse of the return process or intentional product damage.

Any decision will be made after reviewing the circumstances of the individual order and applicable consumer rights.

10. Contact Nutristar

For returns, exchanges, damaged-product claims or refunds, please contact:

Call / WhatsApp: +91 9652264202
Email: nutristar.india@gmail.com
Website: www.nutristar.co.in

Return Address:
Nutristar
Feel Khana, Begum Bazar
Hyderabad – 500012
Telangana, India

Please include your order number when contacting us so that we can assist you faster.